Repair computers, install help desk engineer applications, and resolve user questions. A service desk engineer typically works multiple shifts during a month. Most companies provide round-the-clock customer support and technical engineers typically manage this support. An engineer may also be required to work weekends and holidays, depending on the organization. An IT Help Desk Technician is responsible for providing technical support and assistance.
Support engineers often learn on the job and cater services to specific businesses, software, and hardware. Excellent verbal communication skills are also important, as well as analytical thinking skills.
Help Desk Engineer Salary in Boston, Massachusetts
They really helped me navigate my career change into software development. I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well.
- They allow businesses to track and identify issues and resolve underlying problems.
- Whereas, help desk engineers have higher paychecks in the finance industry where they earn an average of $67,498.
- Systems Engineering’s Help Desk service streamlines the support of your organization’s dynamic workforce to address any IT related issues.
Monitor and respond to end user client events, reported incidents and service requests (e.g. desktop, server, virtualisation and application) as they arise. ECS is a leading mid-sized provider of technology services to the United States Federal Government. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People. Respond to requests for technical assistance via phone, chat, or email. When technology doesn’t work as it should, it creates frustration among employees and keeps them from working efficiently. With Systems Engineering’s Help Desk service, you’ll experience a consistent, helpful approach to end-user support that minimizes employee downtime and improves business productivity. Utilizes ticket tracking systems to document user technical issues and resolutions.
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The engineer needs to have a strong professional phone etiquette and a good knack for solving technical problems over a phone. This requires patience and determination to solve difficult technical problems from a remote location. Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps.
While some skills are shared by these professions, there are some differences to note. “escalate,” “provide technical assistance,” “help desk,” and “mac” are skills that have shown up on help desk engineers resumes. Additionally, senior infrastructure engineer uses skills like cloud, aws, azure, and powershell on their resumes. This is the technical group that resolves wireless phone issues for customers. The service engineer typically knows many nuances of various types of phones because he deals with trouble issues on a daily basis. As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well.
Help Desk Technician Requirements:
These charts show the average base salary , as well as the average total cash compensation for the job of Help Desk Engineer in Boston, MA. The base salary for Help Desk Engineer ranges from $63,735 to $79,844 with the average base salary of $71,092. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $64,876 to $82,023 with the average total cash compensation of $72,647. These charts show the average base salary , as well as the average total cash compensation for the job of Help Desk Engineer in the United States. The base salary for Help Desk Engineer ranges from $56,568 to $70,866 with the average base salary of $63,097.